Jewcus Return & Exchange Policy
We want you to love your jewelry, but if something isn't right, we’re here to help. Please read our return and exchange policy carefully.
1.Eligibility for Return
You can return a product within 30 days from the delivery date only if:
- The product is unused
- It is in the original condition and packaging
- All tags, boxes, and certificates (if any) are included
❗Important: Custom-made and personalized items cannot be returned or refunded. These are made just for you.
How to Start a Return or Exchange
To request a return or exchange:
- 1. Contact us through our website or email
- 2. Provide your Order Number
- 3. Tell us the reason for return/exchange
- 4. Share any other relevant details or photos (if needed)
Once we receive your request, we’ll guide you through the next steps.
Refund or Exchange Process
- After we receive and inspect your returned item, we’ll let you know if it's approved or rejected
- If approved:
- Refunds will be processed to your original payment method
- Refunds will be processed to your original payment method
Return Shipping Cost:
You will be responsible for sending the item back to us But don’t worry — we will cover the shipping cost of sending the replacement item to you
Order Cancellations
- Please contact us immediately if you want to cancel an order
- However, once an order is confirmed and processing begins, cancellations are not accepted
Received a Damaged or Defective Item?
We’re truly sorry if this happens. Please:
- 1. Contact us immediately
- 2. Send clear photos of the damaged/defective item
- 3. Include your order details
- 4. We will offer you a replacement or arrange a return—at no extra cost
Policy Updates
Jewcus reserves the right to update or change this return & exchange policy at any time. Any changes will be updated on this page.