Jewcus.com – Terms & Conditions

Welcome to Jewcus.com – thank you for visiting us! When you shop with us or browse our website, you agree to follow a few basic rules. These rules are here to protect you and us, and to make sure everything runs smoothly.

Please read them carefully. Using our website means you accept these terms.

1. Shopping With Us

All products listed on Jewcus.com are described as clearly as possible
Colors and appearances may slightly vary due to screen display settings.
All payments are processed securely using trusted third-party payment gateways
Sometimes products sell out fast — we’ll always inform you if anything goes out of stock after you place an order.

2. Payments

We accept major credit/debit cards, UPI, net banking, and secure online wallets.
All payments are processed securely using trusted third-party payment gateways
We never store your full payment information (like credit card numbers).

3. Shipping & Delivery

We offer three shipping options:

Economy (Free): 15–20 business days
Standard ($5): 8–12 business days
Express ($31): 5–7 business days
Delivery times may vary due to location or holidays
You’ll get tracking details via email or SMS once your order is shipped.

4. Returns & Exchanges

You can return an item within 30 days of delivery if it's unused and in original condition.
Custom and personalized jewelry is non-refundable unless it arrived damaged or incorrect.
To return or exchange, contact us with your order number, reason for return, and photos (if needed).
Refunds will be made to your original payment method after inspection
Customers cover return shipping, but we pay for sending replacements if it’s our fault.

5. Order Cancellations

Orders cannot be cancelled once placed, as production or packing starts immediately.
For any urgent issues, contact us right away — we’ll try our best to help if the order hasn’t shipped yet.

6. Product Warranty

Our jewelry is made with care and high-quality materials.
However, please handle your pieces gently—avoid water, perfumes, and rough surfaces.
We do not provide lifetime warranties, but we're always here to assist with any issues.

7. Your Account Responsibilities

Please keep your Jewcus.com account login details private.
You’re responsible for keeping your password secure.
If you suspect unauthorized activity, contact us immediately.

8. Policy Updates

We may update these terms and conditions anytime as our business grows
Changes will be posted here. Your continued use of the site means you accept the updates.

Need Help? We’re Here for You

We’re a customer-first brand. If you have any questions, feel free to reach out:

Email: support@jewcus.com
Website: www.jewcus.com